Our approach is client centered.

We aim to create an interactive dynamic to improve our understanding of your concerns, experience, and perspectives. This enables us to ensure that we present advice that is well-considered, build a case informed by all the relevant facts and tailor a strategy that best fits your personal or business circumstances. We believe this helps to engender mutual trust, respect and rapport. We are results driven and will work in collaboration with you, our client, to deliver the best possible outcome with solutions that are both practical and affordable. 

DSJ Solutions is led by principal, Delphine St. Jacques. A member of the Law Society of Ontario and the Paralegal Association of Ontario.

Accredited in alternative dispute resolution, Ms. St. Jacques has built a name for herself as a strong and passionate "rights" advocate with an approach that strives to achieve the most practical results. She has made appearances before the Canada Industrial Relations Board, Ontario Labour Board, Ontario Human Rights Tribunal and in Small Claims Court. She has also provided advice, support and representation to individuals and businesses with allegations that involve various other statutory and regulatory laws. This includes the Employment Standards Act, the Occupational Health and Safety Act, Accessibility for Ontarians with Disabilities Act, Education Act, and Credit Unions & Caisses Populaires Act. Delphine has also assisted self-represented complainants on a limited scope retainer, with various applications with the landlord/tenant board, small claims court, employment standards and human rights.

Throughout her career, Delphine has operated in different capacities as employee, employer, volunteer and under various banners as business owners. She brings nearly twenty-five years experience and proven success, helping individuals, small business, and private and public sector clients achieve practical results, meet organizational goals and objectives, and accomplish project/contract deliverables.

Delphine also brings a wealth of project management experience in multiple areas with prominence in land use, development and municipal building approval processes. She has collaborated with municipal representatives to facilitate and expedite site plan approvals and agreements, building permit and various land use applications. She has an exceptional success record representing numerous organizations in appearances before municipal councils, planning committees and committees of adjustment throughout Northeastern and Central Ontario in various rezoning, variance and consent applications, and official plan amendments, many of which involved difficult "not-in-my-backyard" (NIBMY) challenges.

Delphine's extensive background in project, contract and organizational management and her working knowledge of statutory and regulatory law that governs the Ontario workplace, affords her with the required skills to guide and assist small and medium size businesses with related policy development, compliance and risk mitigation. She delivers her work in this area guided by principles in change management.

DSJ SOLUTIONS will undertake an organization environmental scan to help guide your business beyond the corporate structure. We will work with you to ensure that methods, policies and processes are in place and develop solutions that will help your business move towards its strategic goals, objectives and vision.